The change initiative you are leading will likely fail. The good news is, there’s a way to dramatically increase your odds of success – focus on how you communicate change.
4 Ways Effective Leaders Communicate Change Read More »
You’re sitting on a goldmine of Customer Experience (CX) improvement ideas, but you have to know where to dig. Apply Lean Six Sigma to customer complaints and find new opportunities to improve CX.
How to Mine Customer Complaints for CX Gold Read More »
As leaders, we are called to inspire people with a vision of the future that creates purpose for their work. This requires us to connect with our colleagues on an emotional level, making emotional intelligence an essential component of effective leadership.
Leadership Lessons from Road Rage Part 2 – Name Triggers to Improve Self Awareness Read More »
The road-raging maniac on your daily commute can teach you a lot about yourself. Improve emotional intelligence and advance your career by naming your emotions.
Leadership Lessons from Road Rage Part 1 – Name Emotions to Improve Self Awareness Read More »
