How to Create a CX Presentation that Doesn’t Suck
You can’t bore people into action. Here’s how to create a CX presentation the audience will remember.
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Leadership
The CX Buy-in Magic Question
With the CX Buy-in Magic Question, you can get a meeting with almost anybody, build support for CX, and make people like you more. Seriously—it’s based on behavioral science.
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CX Buy-in and How I Got Scammed out of $12 by a Pretty Girl in College
4 tactics to influence executives to buy-in to CX based on the psychology of persuasion. Includes specific examples for CX leaders.
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Never Give a Bad Surprise in Public – The Second Commandment of CX Influence
Meg slammed her Sharpie down in the strategy meeting. Some blunderbuss in Product just unloaded a dumptruck of blame on her support team, and things were about to get western.
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Never Upstage the Boss – The First Commandment of CX Influence
Your boss, alone, has the power to grant you a back-stage pass to the private executive afterparty — or banish you to a wasteland of ravenous soul-eating spreadsheets.
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How Intrapreneurs Grow a Grassroots CX Program
Intrapreneurs are curious, passionate, and creative people who lead positive change inside the companies where they work. Through their “grassroots” initiatives, they build support in the lower levels of an organization and create change from the bottom up.
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Before You Can Act on VOC, You Need A.C.T.
Remember that shiver down your spine the first time you got game-changing Voice of Customer (VOC) feedback? If you’re like me, you couldn’t wait to spring into action and make improvements. And then you hit roadblocks.
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Put On Your Own Mask Before Helping Others
Leading during uncertain times drains your energy. Difficult decisions and tough conversations cause stress and anxiety for all leaders. Here are three ways to increase energy, creativity, and emotional intelligence when leading through uncertainty.
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How to Lead Remote Teams that Thrive
As the novel coronavirus spreads across the globe, people are working from home more than ever before. The transition is happening dramatically, as businesses figure out how to enable remote work, often for the first time.
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4 Ways Effective Leaders Communicate Change
The change initiative you are leading will likely fail. The good news is, there’s a way to dramatically increase your odds of success – focus on how you communicate change.
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